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PRIVACY POLICY

 

Diamond Behavioral Health Outpatient

www.diamondoutpatient.com

 

Effective Date: 7/20/2026

 

Diamond Behavioral Health Outpatient ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.diamondoutpatient.com (the "Site") or otherwise interact with us online. By using the Site, you agree to the practices described in this Policy.

 

1. This Policy Covers Our Website — Not Your Medical Records

This Privacy Policy applies to information collected through the Site, such as when you submit a contact form, call the phone number listed on the Site, or browse our pages. It does not apply to Protected Health Information ("PHI") created or received once you become a patient. Your PHI is instead governed by our HIPAA Notice of Privacy Practices, which is provided separately and available upon request at our facility or by contacting us using the information in Section 11 below. If you receive treatment related to a substance use disorder, additional protections under 42 CFR Part 2 may also apply to those records.

 

2. Information We Collect

We collect information in three ways:

 

  • Information you provide directly. When you complete a form on the Site (for example, the Contact form, which asks for First Name, Last Name, Email, and Message) or email or call our admissions line, we collect the information you choose to submit, which may include your name, contact details, and details about the reason for your inquiry.

  • Information collected automatically. When you browse the Site, we and our service providers automatically collect certain technical information through cookies, pixels, and similar technologies, including your IP address, browser and device type, operating system, pages viewed, referring/exit pages, and approximate location (city/region level).

  • Information from third parties. We may receive information about you from analytics, advertising, or call-tracking partners (for example, confirmation that an ad click or phone call led to a form submission).

 

We do not require you to disclose diagnosis, treatment history, or other clinical details through the website contact form, and we ask that you avoid including sensitive health details in an unsecure web form or email. If you need to share clinical information, please do so by phone or through a secure patient channel provided directly by our clinical staff.

 

3. Cookies and Tracking Technologies

The Site uses Google Tag Manager and related analytics/advertising tags to understand how visitors use the Site and to measure the effectiveness of our marketing. These tools may set cookies or similar identifiers that collect the automatic information described in Section 2. This may include:

 

  • Analytics tools (e.g., Google Analytics) to understand site traffic and usage patterns.

  • Advertising and remarketing tags (e.g., Google Ads, Meta/Facebook Pixel, and similar tools) to measure ad performance and show relevant ads on other sites.

  • Functional cookies used by our website platform (Wix) to operate core site features such as forms.

 

You can control cookies through your browser settings, including blocking or deleting them; doing so may affect how parts of the Site function. Where required by law, we will provide a cookie consent banner allowing you to accept or decline non-essential cookies.

 

4. How We Use Information

  • Respond to inquiries submitted through the Contact form, phone, or email.

  • Provide information about our outpatient mental health services and, where applicable, connect you with our affiliated inpatient/residential programs.

  • Operate, maintain, secure, and improve the Site.

  • Measure and improve our marketing and advertising campaigns.

  • Comply with legal obligations and protect the rights, safety, and property of Diamond Behavioral Health Outpatient, our patients, and the public.

 

5. How We Share Information

We do not sell your personal information. We may share information collected through the Site with:

 

  • Service providers who help us operate the Site, host our data, manage forms, or run analytics/advertising on our behalf (e.g., our website platform, analytics providers, and advertising platforms), under obligations to protect it.

  • Affiliated Diamond Recovery Group programs (inpatient detox/residential and mental health residential) if you request information about or a referral to those levels of care.

  • Government authorities or other third parties when required by law, court order, or to protect health, safety, or legal rights.

  • A successor entity in the event of a merger, acquisition, or sale of assets, subject to applicable law.

 

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information submitted through the Site. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. Please avoid sending sensitive clinical details through the website contact form or unencrypted email.

 

7. Data Retention

We retain information collected through the Site for as long as reasonably necessary to respond to your inquiry, comply with legal and licensing obligations, and support legitimate business needs such as marketing measurement, after which it is deleted or de-identified.

 

8. Your Privacy Choices and Rights

Depending on where you live, you may have rights to access, correct, or delete personal information we hold about you, or to opt out of certain advertising uses of your information (for example, under California's CCPA/CPRA or similar state privacy laws). To exercise these rights, contact us using the information in Section 11. You may also:

 

  • Opt out of marketing emails by using the unsubscribe link in any email we send.

  • Ask us not to call or text you back regarding an inquiry.

  • Adjust cookie preferences through your browser or, where offered, our cookie banner.

 

We will respond to verified requests within the timeframe required by applicable law.

 

9. Children's Privacy

The Site is intended for adults seeking information about outpatient mental health services and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the Site. If you believe a child has submitted information to us, please contact us so we can delete it.

 

10. Third-Party Links

The Site may link to third-party websites, including our affiliated Diamond Recovery and Diamond Behavioral Health Residential sites. This Privacy Policy does not apply to those sites, and we encourage you to review their privacy policies separately.

 

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise a privacy right, contact us at:

 

 

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Effective Date" above indicates when this Policy was last revised. Material changes will be posted on this page.

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